Deposits and Payments.
Payments can be made via bank transfer or Paypal only.
A very low £50 non refundable deposit is required for Off Peak dates or a £100 non refundable deposit for Peak times, paid by bank transfer or Paypal. This will secure a booking and will go towards any loss or expenses as a result of a cancellation.
If making the payment via Paypal, you can enter this information in the comments section prior to completing the transaction.
There is an extra £100 bond to be added to the price, to cover any damages/ breakages/losses/issues of security to the caravan or items in the caravan. This will be refunded within 7 days, to the bank account that payment was made from, following the cleaners having been in after the Hirer / Hirer’s party have left, the caravan having been checked, the keys having been returned and we have been informed all is good.
The Full and Final payment is to be paid 10 weeks prior to your arrival. Your confirmation notification will clearly show you when the balance is due. If you do not receive confirmation of your booking, please let me know. Failure to pay your balance on time will result in cancellation of your booking with no refund.
Bookings within 10 weeks of the hire start date have to be paid in full.
When making your booking, please ensure you provide your name, email address and full contact details, in any communication.
Late Fee for a late check out time, on day of departure. If you do not leave and check out of the caravan, before 10 am on the day of departure, there will be a reduction made of £25, in the amount of bond returned back to you. This is due to the cleaner having to complete a thorough clean and turn around the caravan, in order for it to be ready for the next guests’ arrival.
N.B. Fun Passes are available from the Park reception and are not part of the holiday hire.
*** IMPORTANT *** PLEASE READ ***
If you decide to cancel your holiday you MUST contact us via firstname.lastname@example.org in the first instance. You MUST return any documents and give written notice to terminate the holiday contract.
- Cancellations made more than 60 days prior to holiday will result in the loss of initial deposit.
- Cancellations made between 60 days and 30 days prior to the stay will result in loss of 50% of the cost of the holiday.
- Cancellations less than 30 days prior to the stay will result in 100% of the cost of the holiday being forfeited.
- The extra £100 bond will be returned to you, if it has been paid, following a cancellation. The very low Off Peak £50 deposit or £100 for Peak times, to secure the booking, is non refundable.
If you have to cancel your booking, for any reason, we will do our best to resell your cancelled date, in which case we will happily refund in full (minus the non refundable deposit).
In the event we are forced to cancel your stay at Shearwater for any reason (such as any booking error by us, or issues with the accommodation requiring immediate attention) then we will endeavour to contact you as soon as possible to either:-
- Re-schedule your stay at Shearwater 6
- Refund your payment in full.
However any cancellations we are forced to make as a result of your error such as (but not limited to):-
- Non-payment or incomplete payment within the required timescales.
- Non adherence to the Terms & Conditions of your booking, etc
will be subject to cancellation fees and charges as set out above; this covers any reasonable loss or additional expenses incurred to us as a result of the cancellation.
By booking your stay with us you confirm your acceptance of these Terms & Conditions.
When making your booking, please ensure you provide your name, email address and full contact details.
The Rental period is non transferable to a third party unless written consent is given.
Liability: We DO NOT accept liability for injury, loss or damage, suffered by any member of the party.
Damage and Lost Property.
We hope you don't have any mishaps while you're with us. But if your accommodation is damaged by you or someone in your party or any equipment is lost or broken during your stay, we have the right to recover the cost of this from you, including any extra cleaning costs. Any damage to your accommodation could result in your booking being cancelled, with no refund. If there is an emergency, we can come into your accommodation without warning.
Let us know as soon as you realise you've left something behind. We'll do all we can to find it, although we are not liable if this isn't possible or if it's damaged. If it is found we will endeavour to return it to you, however you will have to cover the costs of any packaging and postage.
Unfortunately, we can't take responsibility or pay compensation if we cancel or change your booking in any way because of events beyond our control. Neither can we accept any liability for any injury, loss or damage you suffer because of events beyond our control. Some of the things we mean by 'events beyond our control' are flooding, fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, epidemics or pandemics, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and unavoidable technical problems with transport.
You are responsible for your own holiday insurance against any cancellations, accidents, loss or damage of personal property, etc. and against the unlikely event of the park having to close completely or in parts.
We strongly recommend that you take out Holiday Insurance to cover accidents, losses, cancellations etc. These policies are available quite reasonably from most insurance brokers.
Under no circumstances will the Holiday home owner accept any liability for loss or theft of Hirer / Hirer’s party personal possessions or for any injuries sustained in the Owners holiday home, on the holiday park or at any time during the Hirer’s rental period. Insurance is available to cover these events for which the Hirer takes full responsibility and it should include cover for any infectious disease or virus which the Owners holiday home insurance does not cover. For the avoidance of any doubt, if the Hirer or Hirer’s party were to contract any illness, disease or virus whilst staying at the Owners holiday home, the Hirer accepts it is beyond the Holiday home owners control.
All of Haven's site rules must be adhered to and we cannot be held responsible if you are asked to leave the site.
To stay within the GDPR (Data Protection) Guidelines any data that is processed by booking, I can confirm is Not shared in any way.
By booking your stay at Shearwater you confirm your acceptance of these Terms & Conditions.
Please email, text or phone me, if you have any queries regarding your booking or queries about the caravan.
For queries regarding the site and for the Fun Passes and activities, etc. please contact the site directly.
We hope you have a lovely and care free stay however if there are any problems or queries during your stay, please contact the Haven Kiln Park site team or myself, for any assistance, so the problems can be resolved; if any issues have not been reported and an opportunity for the issue(s) to be resolved we cannot guarantee any refund or compensation for any problems that have occurred.
Haven Kiln Park contacts Tel. No. 01834 844121 for Housekeeping (e.g. to replace any missing items in caravan, etc.), Maintenance (for any maintenance issues, etc.) or Security (again if you need to speak to them regarding any issues or concerns, etc.).
We will very much appreciate it, if you will treat it as if it were our home; the caravan is our family caravan and is NOT owned by Haven. Thank you very much, for your understanding with this