Guests please read the following relating to current covid-19 Welsh restrictions
All guests, even if it is family & friends must check in, do not pass your keys onto anyone.
Only guests living in the same household can occupy the caravan, so two families that live at different addresses cannot share the caravan for a holiday.
At the moment we cannot accommodate arrivals later than 8pm. This is an important detail as if guests arrive after this time they will be turned away.
We need all the contact details, address and mobile contact number of all guests, and all guests must live in the same household.
Our caravan will be left for a minimum 24-hour period before the accommodation is cleaned. The caravan will be deep cleaned, and all surfaces sanitized thoroughly.
Ample cleaning materials will be left for guests so that they can clean regularly during their stay.
We advise that guests bring hand sanitizers and face coverings especially if they plan to travel on public transport or visit supermarkets and shops.
The site shop will be open Fridays, Saturdays and in the morning on Sundays, and these supplies may be available there.
All members of the party will have their temperature taken. If they have a temperature of 38C or higher will be turned away, should any member of guest’s party show symptoms of Covid-19 they are not to travel to the Park. Should this happen please ensure that we are notified that the guest will not be arriving.
Not all facilities are open, please call Sunnyvale office, number is below, for current update.
Guests must not enter other accommodation other than the one they are staying in for the duration of their stay, and must adhere to the social distancing regulations which currently stands at 2 meters.
Guests may be asked by security or another member of staff to again have their temperature taken. Please understand we are only doing our best to ensure everyone’s safety and guests must comply with our request.
Should guests need help during their stay, please contact us directly in the first instance, Susan 07776313767 or Margaret 07586411813.
The office number is 01745 343 584 and the security number 07508075926.
All guests are asked to go the gov.wales website to ensure they are aware of the restrictions in Wales at the time of their visit. Please be aware that Wales is a few weeks behind the rest of the UK, and the rules differ considerably.
As and when we are aware of changes, we will of course let you know, but please visit the Welsh Government website regularly to check on current restrictions. Thank you for understanding, keep safe.
Please email us with any questions or to arrange a reservation email@example.com or phone 07776313767.
Booking payments by bank transfer is preferred method of payment, cleared cheque is also possible (allowing time for cheque to clear). Payment in full should be cleared one month before stay.
Please note that if you want to secure dates, a £50 fully refundable deposit will be required this also acts as a keybond. This will be only be refunded up to 14 days after departure following checks made after guests leave, providing there is no damage or missing items and the caravan is left clean and tidy, ie the same as when guests arrive. The deposit is non-refundable if you cancel.
Please advise on initial enquiry how many adults, children the booking is for with all details and if you are bringing a dog.
A well behaved house trained dog is welcome,but is not to be left unattended at anytime and is not allowed on the furniture, sofa or beds. The dog must be on a lead at all times whilst on the site.
Names and Ages of all occupants are required upon booking.
No smoking in the caravan or decking area.
Vehicle registration number is required in advance so that a free pass can be provided ahead of your stay. Guests must sign in to the office on arrival. Please advise if you will be arriving out of office hours to help your holiday begin smoothly. Keys must be collected from the office or from security if out of office hours.
PLEASE BE AWARE THAT GUESTS ARRIVING ON SITE ANY LATER THAN 8PM WILL BE TURNED AWAY
Arrival from 3.00pm
Departure by 10.00am, we reserve the right to charge £10 per hour for late departures.
We wish you a very enjoyable holiday.