TERMS AND CONDITIONS
£75 non refundable deposit is required to secure your booking. Holidays cannot be held without a deposit payment.
Payment in full is due 4 weeks prior to your holiday or 6 weeks for school summer holiday dates. Failure to pay in full by the given date may result in your booking being cancelled with no deposit refund. Once balance has been paid in full you will receive email confirmation, a copy of the caravan inventory and map showing the location of the caravan.
An additional £75 refundable security deposit is payable on payment of the final balance. This is to cover any loss/damage which may occur to the caravan or its contents. This will be returned immediately by bank transfer following inspection of the caravan as long as it has been left in a clean and tidy condition and no loss/damage has occurred. Please allow 3 working days for this to show in your account once you have provided your bank details.
Pets: Dogs permitted subject to a maximum of 3 small dogs or 1 large dog. Only well behaved and trained dogs are permitted. Dogs are not allowed in the bedrooms or on the furniture. Dogs must not be left in the caravan alone for long periods of time and must be in a cage if left alone in the caravan. Please note Haven do not permit certain breeds on site.
Please note that this is a NO SMOKING caravan. Any evidence of smoking within the caravan will result in the loss of your security deposit.
Havens Rules: Please note that no single sex bookings are allowed. Minimum age 21 for the lead person.
Check - In 4pm
Check - Out 10am
Accepted Payment Methods: Easy Bank Transfer or in any Santander bank or cheque
Keys: Due to new government requirements I now need to provide your contact information to Havan for them to contact you regarding your arrival on park and the new procedures. I will.provide the Key safe code for access to the caravan.
PLEASE NOTE ONLY THE GUESTS WHICH ARE NAMED ON THE BOOKING FORM ARE PERMITTED TO STAY
A full inventory is provided for your use please take care of all items which are provided for your convenience and enjoyment.
Guests agree to take care of the caravan and will leave the caravan in a clean and tidy condition at the end of their holiday. Any damage must be reported to the owner immediately. No dishes to be left on the draining board, grill pan to be cleaned after use etc. If the caravan is left in a dirty condition an additional charge of £30 will be billed to the party leader to cover additional cleaning costs.
No furnishings, cushions or stools etc. are to be taken outside the caravan.
Funworks Passes are required for entry into Funworks which are available at extra cost from reception. Other facilities on park are available without passes. The owners are not responsible for provision, change or withdrawal of entertainment or facilities at the park.
Cancellation Policy: If you have wish to cancel your holiday you must notify us immediately in writing. If you cancel your holiday before your balance is due this will result in the loss of your deposit. If you cancel after your balance has been paid then you will only receive a refund of your security deposit. I will re advertise your holiday as a cancellation and any money received I will refund less a £30 admin fee and original deposit. If we are unable to re-let the holiday then no further refund will be given. We recommend that all parties take out adequate holiday insurance.
The owner reserves the right to exclude anyone found to have damaged the caravan without any refund of rental and loss of security deposit. This is at the sole discretion of the owner.
The site reserves the right to exclude anyone breaking any site rules or causing damage, disturbance or similar. There will be no right to a refund from either the site or the caravan owner in such circumstances and will result in the loss of your security deposit.
We the owners will not be liable for any injury or death, loss of property or damage suffered by the hirer or any member of your party.
We the owners reserve the right to cancel your confirmed booking at anytime, due to unforeseen circumstances beyond our control and refund all monies paid. In no event shall any monies refunded exceed the rental for the caravan.
Thanks Jo Holden