Presthaven Sands, Prestatyn, Denbighshire, North Wales (Ref.103260)

1st October 2020.  We have been informed today by Presthaven that they are closing their caravan site to all owners and guests until further notice from Denbighshire County Council.  All up to date information from Denbighshire County Council can be seen on the following website: 

https://gov.wales/denbighshire-county-lockdown-frequently-asked-questions 

Anybody who has a holiday booked through us during 2020 will be contacted and offered either a full refund or an alternate date in either 2020 or 2021 to the same value as their cancelled holiday.  We apologise for this inconvenience and look forward to welcoming any new or regular guests in the near future.

We are pleased to announce that all the facilities at Presthaven are now open (but there may be some restrictions in place).  As from Monday 14th September 2020 we will be unable to have more than six people in our holiday home unless the booking includes children under 11 years of age as they do not count in the rule of six.  This is because of the latest government legislation regarding Covid 19.  The live lounge and carousel lounge (entertainment lounges), fast food restaurants, main restaurant need to be booked in advance (there will be rules with regards to social distancing in place). To book a fast food delivery or place an order for collection, book a table in the main restaurant, live lounge or carousel lounge please use the following link: https://www.haven.com/food

The swimming pool sessions will also need to be booked in advance. This can be done by visiting the sports and leisure centre at Presthaven. For further information please ring Presthaven on: 01745 853343. 

Our caravan has been thoroughly deep cleaned at the beginning of the season and we also have a cleaner who cleans in between guests to ensure the caravan is presented to the highest standard.

After careful discussion with our cleaner we have decided not to included fitted sheets, pillow cases and duvet covers on all holidays booked through us for 2020 (due to recommendations from Haven that all bedding needs to be quarantined for 72 hours before washing). There will be pillows, duvets and mattress protectors at the caravan. Please do not remove these. 

If you do have any concerns regarding Coronavirus (Covid-19) we would advise you to check the recent communication we have received from Haven.  For the most up to date information follow the link:  https://the-ehub.co.uk/1N1C-6RSP7-JTFT9D-3ZEZBX-1/c.aspx   (from a mobile phone just highlight the web address to access the web page or from a computer just copy and paste the web page address into your browser) or please phone Presthaven on: 01745 853343

If you have a holiday booked through us and we are advised by Haven to cancel it, due to park health and safety rules we will of course offer a full refund, an alternative date of the same value at a later time in the year or the option to choose a date to the same value for a holiday in 2021.  The choice will be entirely yours, subject to availability.

In March as part of our preparation for this years lettings we had the exterior of the caravan and the decking professionally cleaned.  We also clean the curtains and settee along with having all the non fixed furniture removed while the carpets are professionally cleaned.  Finally all the other surfaces are then cleaned with bleach. 

During the season between guests the caravan is given a deep clean which includes the bedding being changed, fixed furniture cleaned and of course a full disinfect of the interior surfaces. 

We as owners do are utmost to make sure we offer the highest standard of hygiene everytime as part of our commitment to offering a quality holiday home experience. 

Once you arrive at our caravan, you will find a welcome pack that includes instructions on how to use the washing machine, access details for the free unlimited Wi-Fi and Sky tv. 

We also give you information regarding the activities and facilities on site along with menus from the available on site restaurants.

If you have any questions or ideas as to how we can make your holiday stay more comfortable we are open to suggestions. We endeavour to answer all emails within 24 hours. Just contact us via email on: Brynview@yahoo.com  

Some friendly advice, if you are offered a Platinum graded caravan then you should be getting a 1pm check in, towels included in your hire and an allocated parking space, as shown for Platinum grades on Havens web site. If you are not offered these services then you are not in a true Haven Platinum graded caravan. Before you spend your hard earned money, just ask the question about towels, parking and check in times. Some people advertising on here may state that they are offering a Platinum grade but if they were their cleaners will have time between the 10am departure time and 1pm check in time to clean the caravan thoroughly and there would be no reason for them not to offer towels as part of their service as Haven do on their Platinum grade. As proud owners with over six years of lettings experience we just like to be sure that people get what they pay for and Havens grades are adhered to at all times. We ourselves would never offer a standard that says we are something that falls below Havens policy regarding grading. 

Therefore we chose not to advertise our caravan as a Platinum grade simply because on comparison with Haven we don't offer towels for hygiene reasons and we didn't want to mislead anyone. If in the future we do decide to offer towels with our lettings then of course we will upgrade our caravan to a Platinum grade.

Apart from the fact we don't offer towels with our lettings there is no difference between our Prestige grade with decking and the Platinum grade. 

We offer, fully doubled glazed and central heated throughout, 40 inch TV with freeview, DVD player and bluetooth in the lounge as well as an electric fire.  Outdoor furniture on the decking. Free standing dining room furniture. A hairdryer, 29 inch TV with built in freeview and DVD in the main bedroom. Built in microwave oven in the kitchen.  Beds made up on your arrival with our new 100% brushed cotton bedding. All of these you should be getting if you are paying for a Platinum graded caravan, along with of course allocated parking, towels and a 1pm check in time.  

We also have added extras that are not available even with a Platinum graded caravan, these include a memory foam mattress, George Foreman grill, 8kg washing machine, high chair, travel cot and a bed guard, Sky tv, unlimited free Wi-Fi, board games and a games console.

In fact, we do also offer a 1pm check in time and a 11am check out time (which is one hour longer than Presthaven) as well as allocated parking space the same as the Platinum graded caravans. 

To see the different grades of self catered accommodation that Presthaven have to offer and to see the style of Prestige with decking graded caravan we offer including comparing our prices to Havens use the following link:  https://www.haven.com/  (from a mobile phone just highlight the web address to access the web page or from a computer just copy and paste the web page address into your browser)

If you have any concerns regarding caravan grading or any questions regarding facilities on the park then please contact Presthaven by ringing them on: 01745 853343 (to instantly ring Presthaven from a mobile phone just highlight the phone number)

We have set the links up to Havens web page and Presthavens phone number to make it easier for you to contact them.

We are proud of offering good value holiday accommodation and have been doing so for six years. We have many valued customers that return to us year after year. Just read our reviews, they speak for themselves. 

We honestly advertise the standard of our holiday accommodation and are available to answer any questions you may have. 

Thank you for taking the time to read this.

Presthaven changed their criteria in March 2016 and now speculate that caravans graded as Prestige with decking must have at least a 40 inch TV in the lounge, at least a 22 inch TV in the main bedroom along with a hairdryer in the main bedroom and a bluetooth mp3 player.  We offer all of these with our caravan as well as many extras.

We have the latest Bluetooth technology in the lounge and there is also the addition of a memory foam mattress in the main bedroom along with a 29 inch freeview TV with a built in DVD player.  As we are going one step further to make sure that you enjoy your holiday home experience. 

Updated for 2020. We have now included a George Foreman extra large grill, Playstation 3 games console, 8kg washing machine, new 100% brushed cotton bedding, Sky tv with all the usual channels including kids and movies for you to enjoy free of charge. 

There is also the added bonus of free unlimited Wi-Fi, so you can browse as much as you like.

Our caravan is also professionally cleaned between guests and all bedding is included in the hire price at no extra charge (except for the travel cot bedding which you will need to bring yourself).  

We are currently advertising mostly three and four day holidays. If you require a price for a seven day holiday or longer, just add the short holiday dates together. 

A lovely caravan with 16ft x 8ft decking area where you will find a table and chairs along with exterior lighting.  There is also plenty of exterior space around the caravan including a flagged patio area and parking at the rear.  The caravan itself overlooks a green and has distant views of the mountains. 

Inside you will find a modern living room with a 40 inch TV integrated with free view and dvd player, electric fireplace, all round seating and entertainment unit. The kitchen has an integrated fridge/freezer with a built in wine rack, microwave and a belling cooker, full height splashback, modern cooker hood and free standing dining table and chairs. The two twin bedrooms have wardrobe space and overhead storage. The main bedroom has a 29 inch TV integrated with free view and dvd player, a hairdryer, a fully fitted wardrobe with overhead storage and lift up storage under the double bed, this room is also complimented with a vanity area, an en-suite toilet and hand wash basin. The bathroom has storage space, a radiator and a thermostatic shower. There is a small storage area in the hallway where you will find the iron and ironing board along with the bed guard, highchair and airers.

The caravan is central heated and double glazed throughout with a pitched roof and modern underlayed carpets giving a luxurious finish to the neutral decor.  This caravan is sure to offer an excellent holiday home. 

• Holidays are available for three, four days or seven days.  If you have any questions, please make an enquiry via email or text message.
• A £100 security deposit is required to cover any breakages, loss or damage to the caravan,  This will be returned within seven days via bank account transfer, after satisfactory inspection of the caravan. 
• The above £100 deposit also acts as your deposit to secure the booking with the outstanding payments for the hire of the caravan to be paid six weeks before holiday commences. 
• We can offer an interest free payment plan.
• All holidays taken with less than six weeks notice must be paid in full at the time of booking.
• Payments can be made via a cheque, bank transfer online or through the bank.  Please put your full name on all payments as a reference.
• Any cancellations must be done four weeks before the holiday commences or £50 of the £100 security deposit will be non-refundable.  This gives us time to readvertise the caravan and covers administration costs.
• Holiday prices do not include passes.  These can be arranged with Presthaven at reception.  For up to date pass prices please phone Presthaven on: 01745 853343
• A travel cot, high chair and bed guard are available in the caravan for guests to use.  Please bring your own bedding for the travel cot.  Please look after these and make sure they are cleaned ready for the next guests. 
• There are some board games in the caravan and we respectfully ask that these are looked after during use.
• There is a Playstation 3 games console for which you will need to bring your own games if you wish to use.  One controller for the consule is already provided.
• If you use the washing machine while at the caravan, could you please use washing liquid as powder can block the dispenser drawer and please refrain from drying your clothes on the radiators and use the airer provided.
• Could you please make sure you clean the George Foreman grll after use.  This has a removable drip tray and grill plates for ease of cleaning.  Failure to do this will incur a £50 cleaning fee take from your deposit.
• Only couples and families welcome.  Haven operate a no same sex group holiday policy.                 
• Leaving times: Before 11am.  If you do not depart by the appointed time, you will forfeit £50 from your security deposit.
• Arrival times: From 1pm.

Presthaven Beach Resort,
Shore Road
Gronant,
Prestatyn,
North Wales.
LL19 9ST