Payment in full is required 6 weeks prior to your arrival date, (or the dates will be released), and a £50 deposit/bond is required to secure your booking, this will be refunded upon inspection of the caravan for any damages and the caravan is left in a good clean condition. Payment can be made through a bank transfer
Check in is from 16:00 and check out is 10:30, we have limited availability for late check out and early check in (please inquire upon booking)
Smoking is not permitted in any of the caravans or decking area under any circumstances, not abiding by this may instantly result in eviction and loss of deposit and also extra charges incurred for the full valeting costs of the caravan
IMPORTANT INFORMATION TO READ
BEFORE YOU CONFIRM YOUR BOOKING
The following Terms & Conditions are to protect the rights of the Caravan Owner and you (the Guests) Please read them all very carefully, as you are entering into a legally binding agreement.
ARRANGE TRAVEL INSURANCE
It is highly recommended that you arrange Travel Insurance to cover all guests.
This will help protect you if you need to cancel your holiday as I will not offer a cash refund to you if I am a not responsible for the cancellation and are unable to re-sell it. I may however where availability allows agree to move your booking to a different date of same or lower value.
YOU MUST NOT UNDER ANY CIRCUMSTANCES SELL YOUR HOLIDAY TO SOMEONE ELSE Only those named on the booking form will be allowed to stay in the caravan.
This means that if you have to cancel you cannot sell the holiday to someone else. ID will be required on arrival
Your check in time is 2:00PM (14:00), unless agreed in advance. You can however arrive on the park from midday. Passes are to be purchased directly from the park on your arrival.
The arrival time is there to allow for cleaning after previous guests and to ensure everything is ready for your stay.
Please check the caravan when you arrive. If you find anything wrong please inform us immediately.
This will protect you if damages are found after you leave. An inventory is taken prior to your arrival and after departure, any breakages or losses must be paid for by you the guest.
If anything is damaged during your stay please inform the owner immediately so that they can arrange immediate repair before the arrival of next guests.
DO NOT LEAVE LATER THAN 10:00AM (10:00), unless agreed in advance
You may lose your deposit if you leave late as access is required by cleaners to prepare the caravan for the next guests.
KEEP THE CARAVAN CLEAN & SECURE
You have a responsibility to leave the caravan exactly as you first find it.
Failure to keep the caravan clean and tidy may result in the loss of your deposit. Do not remove any property from the caravan (full inventory taken prior to stay) or you will be charged and may face prosecution. All doors and windows must be closed when you leave the caravan and central heating is to be switched off. Failure to do this risks the security of the caravan and the deposit may be withheld.
DO NOT FEED THE GULLS or other birds on the site (Haven site rules)
This is a site rule as Feeding birds can be dangerous and creates extra mess on the site which may be poisonous. Please ensure all rubbish is put in the site bins and not left outside the caravan as wildlife will destroy it. The park hold each caravan guest accountable and may charge you if a clean-up by site staff is required. (This is out of the hands of the owner
The Caravan Owner
The agreement is made on the understanding that the Caravan Owner will remain responsible for providing the advertised service.
However they will not be liable to compensate the guests in the event of any failing that is beyond their control i.e. lack of services, quality of entertainment; This also applies to the Sky service (Helmsley only which is seen as an added bonus for you the guest to enjoy) if for any reason there is a loss of service, compensation cannot be claimed.
The nominated group leader will be subject to additional costs in the event of misconduct by any of the group members that is not satisfactorily resolved, as detailed below.
The nominated group leader by payment of deposit agrees to accept full responsibility and liability for the conduct of all guests should they breach any of the rules. It is their responsibility to ensure that all the guests are aware of the full details of these terms and conditions.
The nominated group leader agrees that No extra guests will stay overnight in the caravan, All guests must be named on booking form. You may have visitors but no overnight guests.
The holiday must not be sold on to someone else. Any changes must be approved by the owner or letting agent.
Children under the age of 16 must not be left unattended in the caravan due to insurance conditions under any circumstances
Booking Restrictions (Haven site rules)
Bookings will only be accepted if the hirer is at least 21 years old (insurance purposes)
An electoral roll search may be carried out by the owner or agent to confirm identity/address
NO Same sex groups - e.g. Stag and Hen parties.(Haven site rules)
Family and Friends same sex groups may be accepted on request.
NO Pets of any kind are permitted in the caravan unless accepted by the owner,
The maximum number of allowed guests may be lower than the maximum berth of the caravan. This is in order to improve the comfort of the guests. This is set by the owner of the Caravan at their discretion
Only guests named on the booking form will be allowed in the caravan.
Security has the owner’s permission to carry out Spot checks at any time during the holiday if any reason for concern has been raised. Unauthorised guests will be evicted and the remaining guests may also be evicted and forfeit the remainder of their stay, without compensation.
The deposit must be paid via bank transfer to confirm booking within 24 hours only then is your booking secure by payment of the deposit you are agreeing to adhere to terms and conditions
Dates will be released after this period, unless owner has been notified and further arrangements made.
Provisional bookings will not be accepted under any circumstances
Full Names and Ages of all persons staying in the caravan are required at time of booking
Full rental charge is due 6 weeks before holiday, otherwise the booking will be cancelled and the deposit not refunded
Your holiday booking will not be secured until the owner has received your deposit. This is in addition to the Rental Charge of the holiday home
In the event of cancellation the deposit will not be refunded
Unless cancelled by the caravan owner due to their inability to honour the booking. This would only ever be due to genuine extreme circumstances.
Deposit will be returned within 3 days (this will normally be sooner) of the caravan being checked, unless there has been a breach of any of the conditions by any of the guests.
Such as, but not limited to:
• Additional guests staying overnight
• Over occupying the caravan
• Breaching booking restrictions
• Damage to, or theft of, contents, breach of security, etc
• Improper use of equipment
• Unreasonable behaviour
• Leaving after the agreed departure time
• Damage to the caravan or its contents or additional cleaning being required
• You have been evicted from the caravan for any reason
• Evidence of any of the above will be provided, In the form of photographs/written evidence or site staff statements where applicable
There will be a deduction of any delivery charges to return items that have been left behind
This is in addition to the deposit and must be paid no later than 6 weeks before the holiday. Payment will be required in full if booking less that 6 weeks before start of holiday
In the event that the holiday is not paid for in full 6 weeks before, the holiday will be cancelled and the dates released for re-sale. You will be informed of this prior to re advertising.
Accepted Payment Methods
Bank Transfer direct to owners account
Specific details will be provided upon request.
Always include your Surname or Reference when making payments.
Or by debit/credit card directly into owners Haven Ledger account. Cancellation
The booking will be cancelled if:
The Full Deposit is not received
The Rental Charge is not received within 6 weeks of the start of the holiday
The deposit will not be refunded under any circumstances unless the caravan owner is unable to provide the caravan for the required period and is unable to provide and alternative date.
If cancelled by you within the six weeks prior to the start of the holiday the full cost will be lost, including the deposit. A partial refund may be offered if the holiday is resold at the discretion of the owner
Arrival and Departure
You MUST NOT arrive before 2.00 pm unless an earlier arrival is agreed in advance.
You may be denied access to the caravan if you arrive early.
Please vacate the caravan before 11am unless a later time is agreed in advance.
Your deposit may be used to compensate the next guests if you leave late.
Keys will be available as advised by the caravan owner.
You be liable for the costs of replacing the Locks and all Key Sets if the keys are lost
The caravan owner will not be responsible if you cut your holiday short, unless caused by problems with the caravan that the owner has not been able to rectify.
The Condition and Contents of the Caravan
NO Smoking at any time, of any kind inside the caravan or on decking area.
Use of drugs is forbidden.
NO Property or owners belongings of any kind are to be removed from the caravan.
Safety equipment, such as Smoke Alarms or Fire Extinguishers must not be tampered with, including removal of batteries from smoke alarms.
Naked flame products, such as Candles and Barbecues, must NOT under any circumstances be used in the caravan due to insurance purposes
All rooms must be left in the same clean, tidy condition as they were found in.
You are responsible for the security of the caravan during your stay.
All Windows and Doors must be locked securely when you are not in the caravan.
Central heating must be used on a fair usage basis, or extra costs will be incurred by you.
Breach of any of these rules will result in eviction from the site, loss of deposit and further legal action if necessary.
Use of Equipment in the Caravan
You are agreeing to the safe use of all the equipment provided in the caravan The holiday is self-catering so you will need to provide all your own food
High chairs, travel cots, stair gates or any other equipment provided by us for the use of you the guests are done so at your own risk. We or the owner are not responsible for any damages or injuries by their usage
All utilities (Gas, Water & Electricity) are included in the overall cost, on a fair-usage basis you will incur costs if you use excessively, Ie leave on constantly
In the event of excessive use, such as leaving heating on all the time, you will be charged to cover the additional costs incurred by the owner for additional gas/electricity usage, (gas/electric are both supplied on a metered basis and we do run a fair usage policy. Any extra costs incurred will be chargeable at the Haven set unit price rate
(Meter readings will be taken before and after your rental)
If you are unsure how to use any of the equipment provided then contact the owner immediately. Do not attempt to use anything that you are unsure about.
The caravan owner will not be considered liable for any injury caused by improper use of any equipment
Faulty equipment must be reported immediately. You must not use any equipment you do not consider to be in a perfect condition
Any claims of injury must be reported immediately
Claims will be thoroughly investigated and prosecution may be sought in the event of fraudulent claims
You have a duty of care towards other site guests and as such must not cause nuisance either physically/verbally or by excessive music, etc.
Whilst alcohol is permitted, it is expected that all guests conduct themselves in a proper manner at all times and remain civil towards the other guests and other site users.
Children must be kept under control at all times. This includes whilst in the caravan or whilst using and services provided by the caravan site.
Breach of any of these rules will result in eviction from the site, loss of deposit and further legal action if necessary.
VEHICLES- ONLY ONE IS ALLOWED PER CARAVAN (HAVEN SITE RULES)
A second vehicle must be parked on the site car park, (located near entertainment complex
No vehicles are allowed to be parked on grass verges at any time
You leave your vehicle and contents on site at your own risk. Neither the caravan owner, nor the caravan site, will accept responsibility for damage or loss, unless by their negligence.
The caravan site speed limit must be respected at all times
All drivers must hold a Valid Driving Licence, Insurance, MOT and Road Tax(site rules)
Electric/Hybrid vehicles MUST NOT be charged using the Caravans electricity supply, as this will create excessive use of electricity usage. (you will be liable for any costs incurred over the fair usage basis at a cost per unit set by haven.
The caravan has a limited electrical output and if the circuit shorts out you will be responsible for paying the site charges to rectify the issue
Damage to/Loss of Property (The Caravan and/or its contents):
Please report any accidents, losses or damages caused by you or your party as soon as possible to enable us to respond to the circumstances. The item will be like for like part or all your deposit may be kept to cover, or contribute to replacement costs.
Where the damage exceeds the deposit then necessary action will be taken to seek full compensation, which may include additional charges
In the event that you are not happy with the response from the owner then you must seek legal advice, as this will protect the rights of both you and the caravan owner.
If any intentional/malicious damage is caused to the caravan, its contents and or decking area etc. then legal action will be taken which will result in a criminal record.
Problems with your accommodation
You must report any problems immediately, to the caravan owner, sending photos when possible.
You must give the caravan owner a fair and reasonable opportunity to rectify problems or offer suitable compensation.
In the event that you are not happy with the response from the owner then you must seek legal advice, as this will protect the rights of both you and the caravan owner and the letting agent.
You must not make comments, or post photographs or videos in any public domain/social media, such as Facebook or Twitter, as any such action could be considered defamatory and leave you at risk of prosecution. Even posting on your own private pages is not recommended as anyone can copy and share without your permission.
Public Liability Insurance
Names and Ages of all persons staying in the caravan are required to validate insurance
Only named persons may stay in the caravan otherwise any insurance claims will be invalid, Changes to approved guests may be made at the discretion of the caravan owner
Non-approved guests will be denied access to the caravan or if they have been given access all guests will be asked to vacate the caravan immediately
The owners Public Liability Insurance only gives very limited protection. Although your home insurance may cover you and your belongings whilst you are on holiday. It is unlikely to cover: Accidents, Medical Expenses or Losses due to delays or cancellation.
We strongly recommend that you take out Holiday Insurance to cover these exemptions. These policies are available quite cheaply from most insurance brokers.
Eviction from the Caravan
You will be evicted from the Caravan, by the caravan owner/letting agent or Haven security and your deposit will not be refunded in the event of, but not limited to:
Unreasonable behaviour by any of the guests
Additional, unregistered guests being found in the caravan
Smoking in or damage to the caravan or any of its contents
Pets being taken into the Caravan
The Caravan Site
The caravan owner is not responsible for any of the services and facilities provided by the caravan site.
The site may vary services and facilities at short notice all of which are beyond the owners control.
You should visit the website www.haven.com for full site details and their complaints procedures if you have any problems with anything they offer or fail to provide.
This includes site wide power loss, closure of entertainment areas, etc.
You are also bound by the rules of the caravan site. These can be obtained from their website or from Reception upon arrival.
Breaching the Site Rules may result in eviction from the site and termination of your holiday
The caravan owner will not be liable to compensate you in the event of any dispute with the site, unless it has been caused by the action of the caravan owner.
Any passes purchased remain the property of the site owners, not the caravan owner.
Conditions of use of the passes may be changed at any time.
Disputes and Harassment
In the event of disputes then a third party may be consulted in order to resolve matters
Repeated/abusive telephone calls, text messages, written correspondence or other contact will not be tolerated
By agreeing to these terms you will not threaten legal action in the event that the deposit is not returned due to any breach of these rules. Any such action will be considered harassment
You will be liable for any additional costs incurred as a result of any breach of these rules
When signing the booking form and/or by paying the full deposit you are confirming that you as the self-nominated hirer, agree to be bound by all of the following Terms & Conditions, with all other parties concerned