There will be a contract between you and us when your online booking is confirmed. The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they accept the contract.We can't accept bookings from anyone under the age of 18.
The Balance will need paid in full 6 weeks prior to your holiday start date. Payments for holidays cannot be made on arrival at the Holiday Park. Last minute bookings accepted, though would need to be paid before you arrive on the park.
Once we recieve your intial or full payment, we will Email your booking conformation to you with full details of your booking, and directions to the holiday park.
ARRIVAL & DEPARTURE TIMES
Your accommodation is available from 3pm on the day of your arrival once it has been cleaned and prepared for you. We do ask that you vacate your accommodation 10am on your day of your departure.
ALTERATIONS TO YOUR BOOKING
Once there is a contract you can't transfer your booking to anyone else if any small changes do occur there may be a fee to cover our administration costs in doing so.
CANCELLING YOUR HOLIDAY
If you cancel your holiday you will be responsible for the full cost of your holiday.
WHO IS IN YOUR PARTY
Our holidays are primarily family holidays and for this reason we have a number of conditions about the make up of your party. These are designed to make sure all our guests enjoy their holiday. Only those people listed on your booking confirmation can occupy your holiday home and we can require anyone not listed to leave the park.
NUMBERS IN YOUR PARTY
The total number in your party including children and babies) must not exceed the maximum capacity of the holiday home of a max 6 people.
SINGLE SEX PARTIES
If you wish to book a single sex party you must tell us of this, and the ages of all members of your party, before you book. However there are age restrictions who can occupy the holiday home.
You will be informed of these throughout the booking process. We don't normally accept bookings from large all male or all female parties and have the right to refuse a booking.
ARRIVAL AND DEPARTURE
Your holiday home will be available from 3.00pm on your arrival day. If you think you may arrive after 10.00pm on your arrival day please let us know. If you don't tell us and your holiday home is not occupied by 8.00am on the day after your arrival day we may treat your booking as cancelled and re-let the holiday home. You should leave your holiday home by 10.00am on your departure date.
All children must be properly supervised by parents or guardians throughout the holiday. Please make sure you always know where your children are, at all times.
Cots are not supplied, though there is room in the main bedroom to fit one of these in, depending on size, please ask for measurements, if this is a request.
USE OF YOUR HOLIDAY HOME
At the end of your holiday you must leave everything in a clean and tidy condition. You are responsible for any damage to your holiday home during your stay. We reserve the right to enter your accommodation under special circumstances or in emergencies.
YOUR PERSONAL POSSESSIONS
You are responsible for your personal possessions on park or in your holiday home and we are not liable for any loss or damage to these.
We do not provide bed linen. We do offer duvets and pillows for up to a family of 6.
You should comply with speed limits and parking and other traffic regulations on park. Vehicles are brought into the holiday park at your risk and we are not responsible for loss or damage to these except where it is caused by our negligence or default or that of anyone we are responsible for.
BEHAVIOUR ON THE PARK
As our holidays are primarily for families your behaviour should be appropriate and should not be noisy, offensive or likely to cause any harm to other guests, staff or property at the holiday park.
If we feel your behaviour is illegal, offensive, disruptive or inappropriate we will ask you to leave the holiday park. In these circumstances no refund will be given.
We do all that we can to ensure you enjoy your holiday. However occasionally problems occur and if they do or you have any concerns about your holiday when staying with us please tell the Park Reception immediately and we will respond to you as soon as possible.
Our Service To You
We will not be responsible for any matter, which you knew about during your stay but did not tell us about during your stay. If any matter is not resolved during your stay you must notify us in writing of this as soon as possible and in any event within 21 days of the end of your holiday) as otherwise we will not be able to consider it.