PLEASE CHECK AVAILABILITY BEFORE ENQUIRING.
When booking your holiday we require a £50 holding deposit, the remaining amount must be paid in full 6 weeks before your arrival date.
A damage deposit of £100 will be required upon check in, this will be refunded within 24 hours of check out providing all is well with the caravan.
There is a cancellation fee of your £50 deposit if you cancel before 6 weeks of your holiday booking. If you cancel within 6 weeks of your booking then there is a 50% cancellation fee of your total holiday booking cost. If you cancel your booking within 2 weeks of your booking then there will be a cancellation fee of 100%
This is strictly a NON smoking caravan but smoking is allowed outside as long as the cigarette butts are disposed of correctly in the ashtray provided. If smoke is smelt in the caravan upon check out you will be at risk of loosing some or all of your damage deposit.
Please remove shoes when entering the caravan and if you have a dog please make sure it’s paws are wiped on the entrance door mat. This keeps the caravan nice for everyone.
Pets are negotiable at our holiday home as long as they are FULLY trained, they do not enter the bedrooms and stay in the kitchen/living area. They must NOT climb the upholstery. Your pets bed/cage must be brought with you. Please note that if your pet does soil inside the caravan this could risk the loss of your damage deposit. If any pet hair is found in the bedrooms then you will also be liable to loose some or all of your damage deposit.
Please do not remove any bed sheets, pillow cases or duvet covers for washing or for any other reason. If you require new bedding or are staying for a longer stay then please contact us for fresh bedding and towels.
Please do not enter any of our storage areas under the sofas as they are clearly marked and are for our use only.
If any maintenance work is going on throughout the holiday park then this is beyond our control. The holiday park does have a duty to keep the park looking well maintained.
BY BOOKING WITH US AT MERMAID HOLIDAY HOMES YOU WILL BE AGREEING TO OUR TERMS AND CONDITIONS